Spotlight on Our Customer Service

“This is how you take care of people”

With the launch of our brand-new location in Lehi, Utah, it’s time to showcase what recteq is really all about: behind our incredible products, we work hard to serve up legendary customer support time after time.

Our founders, Ray and Ron, built the company on a foundation of incredible, “old school” customer service, and we are constantly seeking new ways to improve our relationship with every customer, new and old. Heck, you even get the personal cell phone numbers of Ray, Ron, and Ben (our VP of Product). Our consistent efforts to go above and beyond for our customers prove that we mean what we say: when you get a recteq wood pellet grill, you become a part of the #recteqfamily! Customers continue to rave about our staff’s enthusiasm, energy, and genuine kindness when it comes to problem-solving. Bottom line: we are going to do what it takes to make sure your experience with our products is amazing.

If you call recteq customer service, you will be speaking to one of our grill-owning, local-living, food-enthusiasts who are trained to serve the customer based on their situation and needs rather than consulting a cookie-cutter corporate checklist. We don’t outsource customer service, and it shows! That means we are going to trouble-shoot with you on a case-by-case basis to address your concerns. That means we won’t give up until your issue is resolved. That means we’ll do what it takes to make sure the next time you fire up your recteq, you’re getting a “win”.

Our reviews say it all and our customers do the best job of sharing the recteq difference. We can’t help but showcase a few of our favorite reviews. We don’t mean to brag, but we have some of the most loyal customers on the planet! Honest to goodness, this is just the tip of the iceberg when it comes to positive reviews: