Spotlight on Our Customer Service

“This is how you take care of people”


With the launch of our brand-new location in Lehi, Utah, it’s time to showcase what recteq is really all about: behind our incredible products, we work hard to serve up legendary customer support time after time.


Our founders, Ray and Ron, built the company on a foundation of incredible, “old school” customer service, and we are constantly seeking new ways to improve our relationship with every customer, new and old. Heck, you even get the personal cell phone numbers of Ray, Ron, and Ben (our VP of Product). Our consistent efforts to go above and beyond for our customers prove that we mean what we say: when you get a recteq wood pellet grill, you become a part of the #recteqfamily! Customers continue to rave about our staff’s enthusiasm, energy, and genuine kindness when it comes to problem-solving. Bottom line: we are going to do what it takes to make sure your experience with our products is amazing.


If you call recteq customer service, you will be speaking to one of our grill-owning, local-living, food-enthusiasts who are trained to serve the customer based on their situation and needs rather than consulting a cookie-cutter corporate checklist. We don’t outsource customer service, and it shows! That means we are going to trouble-shoot with you on a case-by-case basis to address your concerns. That means we won’t give up until your issue is resolved. That means we’ll do what it takes to make sure the next time you fire up your recteq, you’re getting a “win”.




Our reviews say it all and our customers do the best job of sharing the recteq difference. We can’t help but showcase a few of our favorite reviews. We don’t mean to brag, but we have some of the most loyal customers on the planet! Honest to goodness, this is just the tip of the iceberg when it comes to positive reviews:



“Here is where Recteq separates themselves from any other company, the people in their customer service go above and beyond to get you up and running.”


“Where do I begin? This is by far the best constructed grills/smokers there is... Overall, I would buy this smoker again in a heartbeat. It has gone above and beyond my expectations and this will truly be the last grill you ever purchase because it can do it all.”

“Above and beyond customer service. My RTD probe went out. I called and they are sending me a new one overnight. Within 15 minutes I received an email that it was shipped plus a video on how to install the RTD myself in a second email. That’s second to none customer service. Never experienced anything like them. I’ll be rolling smoke tomorrow.”



“I cannot say enough about their customer service. Every time I have called or emailed, I get an immediate response and resolution.”



“I emailed recteq today and within an hour they replied with a couple options. They offered to replace my grill or send me a cover...You guys were not lying about their customer service.”

Our fans continually rave about courtesy follow-up calls, facetime trouble-shooting sessions, and uber-fast response to warranty issues. Some are even lucky enough to receive free upgrades or bonuses because generosity is part of the #recteqlifestyle! Want to find out more about the recteq difference? Click here and scroll down to meet a few of our customer service specialists:



“Shoutout to the best company in America...Outstanding customer service.... Many companies could learn from them..... this is how you take care of people!”