THE RECTEQ DIFFERENCE
QUALITY CONVENIENCE CUSTOMER SERVICE
Not all pellet grills are built the same. Recteqs hold temperature in even the coldest and wettest conditions. They last longer because they’re built with better components. Plus, 100% US-based customer care means we won’t stop until your grill is working and you are satisfied. That’s how you get the wow without the worry.
The recteq difference
recteq wood fired grills truly do it all. With control from the highest-rated grilling app, consistency with PID/Dual Band technology, the highest temperatures, bigger hoppers, and more convenience features, our wood fired grills perform better and last longer.
Durable Stainless Steel
Stronger stainless steel means recteq simply lasts longer and performs better, even through the longest, hottest cooks. It’s that quality and durability we have built our reputation on.
100% US Based Customer Service
Our US-based team answers the phone, gets on video calls, troubleshoots, and shares recipes, tips, and tricks to make your cooking experience exceptional. The hype online is real; our customer service is the best in the industry.
Bumper To Bumper Warranty
recteq offers some of the most competitive warranties in the industry and if you encounter a problem, we’re going to make it right. It’s the right thing to do, and it’s another reason recteq is a cut above the rest.
Weathering the Storms
When we say every recteq is “built like a tank”, this is what we are talking about. Time and time again, recteq’s sturdy stainless steel components allow these grills to stand up to the harshest conditions and keep right on cooking!
CUSTOMER SERVICE
Once you join the recteq family, you're a member for life. Whether you need to call or email, anytime you reach out you'll find someone on the other side who cares.
With world-class grills, world-class customer service, and world-class customers, it’s time to take your grilling game to the next level!
Travis Mitchem
Customer Service Rep. by day, High School Coach by night! You can just call me Coach T! I'm a high school football coach, so I love to see my kids perform at their best!
Mike Gulino
Customer Service Rep. by day, Pro Wrestler by night. Runner up in 2023 recteq Hot Dog Eating Competition. Currently training for next year.
Adam Doolittle
Whether getting ready for Monday Night Raw, the ATL Falcons, or my family’s favorite night of the week, Friday Night Steak Night, my trusty O.G. Bullseye is always ready to throw down.
Welcome to the recteq family. Compilation of Video content of the recteq headquarters, the recteq wood pellet grill models in different scenes, recteq personalities, events happening at the recteq Academy premier BBQ school, food coming off of the recteq, the RECTEQ ICER coolers, and the official recteq app.
You are family
At recteq, you do not just become a transaction of the past, you become a member of the #recteqfamily for life. When you have a cooking question, give us a ring and our chefs are ready to help. If you have a question or concern about your recteq, we’ve got you covered. Every employee has and regularly cooks on their own recteq. So, no matter who you speak with, they will be knowledgeable and happy to lend a hand. We want you to live your best #recteqlifestyle, and we are here to make sure that you do just that. Becoming a part of our bbq community gives you back your free time so you can create memories with your friends and family while enjoying delicious food.
THE RECTEQ STORY
You simply will not find a company that offers better customer service than recteq. Would you believe that each customer received both co-founders’ cell phone numbers with their purchase? Well it’s true, and it’s our duty to make you feel as if you’ve truly become part of the recteq family.
Ray Carnes
Ray Carnes along with Ron, has helped build recteq into one of the fastest growing grill companies. Born in Michigan, Ray was raised an "Army brat". Ray had a brief stint at Augusta Technical College, but made the move to become a door-to-door vacuum cleaner salesman. He claims that he was "number one in the country," and that he has the posters to prove it somewhere in the attic. This is where he met who would become his future business partner, Ron. Providing customers with high quality grills at competitive prices, and bringing back old school customer service, this idea blossomed into what we know as recteq.
Ron Cundy
There's no way that one man could make recteq into a reality. Ron Cundy, along with Ray, has created a force to be reckoned in the grilling industry. Originally from upstate New York, upon graduating high school, Ron joined the Army and was shipped to Augusta. After a few years in the military, he found himself selling vacuum cleaners, where he met Ray in 1991. There they began a friendship that has now lasted over four decades. In 2009, he and Ray poured their passion for grilling into the ultimate product, and recteq was born. Ron can be found taking care of the business side of things and keeping the ship on course.